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Just a bunch of photos to upload from my camera which I've finally found. :) Sorry I've been absent around the LJ world, I was absent on dA too but things seem to have calmed down for the moment.
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I'm going to take these in reverse order.
A Happy Ending
As most of you have noticed our deviantART account is finally back up an running. The associate who assisted us with this was helpful when they finally contacted us. Though a series of about 8 emails they managed to verify I was who I said I was, establish that is was a malicious deletion, and restore the account. I'm saddened that dA has no way to restore the images that were deleted. While I have them on file and can restore them the favs/comments are lost which is sad. The deleted included most of our 'big' images. The ones that we were proud of, including the Jason Todd tribute piece we received a Daily Deviation on. There's no way to get that back and while I know little things like that are minor in the scope of things, it still irks that someone's cruelty can steal a tiny honor like that away. - While I am happy with teh associates handling of the case, I am displeased that it took Carla writing a very *ahem* perturbed, but polite letter. It was the third or fourth that she had to send. They finally told her they'd 'elevate' it to the top of their priority list. Since with the elevation they contacted me 7 days before the account was unsalvagable, and they don't have customer service available on weekends, I don't know what would have happened if I hadn't received priority treatment. However, that aside, we're back in control and happy to catch up on the stuff we missed over the past month - though if any of you posted art you'd like us to see or journals to read we had over 9,000 messages to delete and I can guarantee you I didn't look at most of them. Too many pretty pictures for the hours of the day.
Eyeball Mayhem Part II *Warning - Squick factor: Discussion of eye-related injuries.
In my life I've had a pencil lead imbedded in my eye, a firecracker to the eye, a massive scratch to the cornea (er I think, I was like 5), a finger nail POKED into my eye (*cough*CARLA*cough*) and now an infected mucus gland. *siiiiigh* It's always the same poor eye. The thing is just the walking wounded. Now granted most of these things had a decade between events but... This sucks. However, got the antibiotic spent a day or so fuzzy and blurry and viola! Eye as good as new right? No. The mucus thing is gone, but for some reason the injury from the poking last year? Got all inflamed. The scar tissue from it has lit up all red and irritated. It either didn't like the gel or didn't like the infection. I didn't even know it could still act up. It's weird to look at. But there's no pain! I'm fine, just weird. O_o
Mr. Water Heater? Why you break? I know you old! I know you work hard! We LOVE you though! - Need a new water heater - pushes kitchen renovation plans back a ways. Bye bye saved moneies however, the water heater we had was the worst energywise and we're looking at getting a much more economical model so... Long-term yay! Short-term BOO!
While I'm sure you find it amusing to respond with YET ANOTHER generic ticket that covers NOTHING, I specifically sent a HELP DESK inquiry, along with my violations complaint because you haven't responded to me. While I'm sure merging the tickets means it doesn't have to 'clutter' up your available representatives. I simply ASKED what the heck was going on with it. A simple 'we're reviewing your case' would have made me happy.
THIS is what I wrote to you:
Hi, I contacted the violations department on Monday when my e-mail account was compromised and someone used it to delete 1/3 of my account, flood my journal with images of Hitler, still available on your mobile site, and deactivate my account. I did not do any of these things myself and was told to contact violations. It's a week later - when can I expect any news on what is happening with this?
Sending me a 'response' to this of:
This ticket was closed and merged into ticket #149293 "hacked".
Doesn't answer one bit of the help desk inquiry, which is where you directed me when I said the violations department still hadn't contacted me! I can't view the 'ticket'. YOU know I can't view the ticket because the account associated with the ticket can't log in, because I'm locked out of it. I've covered this all with you.
Good Customer Service would be responding to my additional inquiry with any relevant information at all. While I understand your violations department may take a while on this issue, the fact that it's been 1/3 of the allotted time before the account is un-salvageable forever doesn't make my tummy feel very good when I think about it. The fact that most of the people I've talked to who had their accounts restored said it took between 24 hours and 4 days to do so? ALSO making me feel very nauseous.
The total lack of getting to talk to a live person? BAD SERVICE
The time it's taking to even get a heads up? BAD SERVICE
Someone who isn't too fond of her Fella plushie right now.
deviantART has sent back replies to most of my friends who have inquired at their helpdesk stating they must talk to me directly. This is all well and good but:
On the 14th while the deletion was happening I notified them from my coloring account that I'd been locked out of the e-mail associated with the account and that I had a problem . All I received was the generic pre-written 'your ticket has been received' notification. I still haven't received anything at my alt e-mail account.
Five minutes after the account was deleted I managed to wrestle back control of the e-mail associated with the deviantART account. I emailed them immediately, again I only got the standard computer-generated reply. I was patient. Later I tried to view the ticket and it said the complaint ticket was 'un-accessible', 'deleted', 'resolved' or unable to be viewed. I commented to them that I would like to know if the case has been 'resolved' as it's not resolved on this end in the slightest.
I'm patient though. I waited.
Yesterday, the 17th I sent a general inquiry to teh help desk about when someone is going to contact me. The spouse sent an inquiry as to the same at the SAME time. She recieved a response almost immediatly. I STILL HAVEN'T . WTH deviantART? TALK TO ME. I feel like my e-mails are invisible. It's so weird and I'm very very pissed about their poor customer service. :(
deviantART has yet to contact us. At this moment I find that very poor customer service in the first place. As we have numerous clients that we only have contact with through their site trying to track down emails and get addresses for the Valentine's Day pieces has been difficult. I think I've managed to get most of those taken care of too - though it's resulted in us going to the post office multiple times rather then all at once and it's thrown our shipping date estimates for a loop. Clients are being reasonable, save for one who's not returning numerous e-mails. We won't be doing business with her again.
We're both a bit frustrated by all this. Comments and gestures (journals, art, et cetera) have been greatly appreciated but glancing through some of the accounts of people who have been hacked it looks like even if they restore it will have lost our 400+ watchers which is sad. We don't know a lot of people's dA usernames off hand so while we can get the information on a new account or anything out to some, most we just don't personally know.
No emo-drama filled ranting, but it's a shitty situation.
We've got four slots left on the $14 commission sales available on our dA. If any of you could spread the word to some of your friends you think would be interested it would be much appreciated. I don't actually know many people on LJ.
The link for the journal is here.
If anyone here would like to take advantage of the $14 sale, simply private message me. I know a few of you already have. :D
(An update on Blyss's (Blyss' ?) health. The congestion seems to have moved into her lungs. There's now question over whether the infection was a misdiagnosis, or just a symptom of something else. She's a miserable pool of Blyssie, and is thankful for all the well wishes and is a grumpy Blyssie-monster atm who needs to go back to sleep..)
Scribbled on post-its in ball point pen. Shadow and composition practice.
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Beware.... There be real people below.
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